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What Is Emotional Intelligence (EQ)?

Sometimes described as the hallmark of “smooth operators”, the emotional quotient gives leaders the aptitude to manage interpersonal dynamics with compassion and empathy. Such individuals build environments of trust and cooperation, which is a key component of strong teams who work cohesively.


In the 5Qs framework, EQ provides a foundation for emotional intelligence in leadership, which is invaluable when managing both team engagement and complex relationships.

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An Example of EQ in Action

Team leader Shahid notices rising tension among his team members due to a tight project deadline. He is aware of the importance of maintaining morale and cohesion, so schedules an informal meeting to address the team’s concerns openly. Shahid listens actively, empathising with their stress. His team members leave the meeting feeling heard and validated.


Shahid then rethinks his previous approach. He suggests flexible work arrangements and additional support to manage the workload. By using EQ to understand and respond to his team’s emotional needs, Shahid has skilfully diffused the tension and bolstered togetherness and motivation.

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What defines EQ?

The qualities that define EQ are as follows:
  • Self-awareness
  • Empathy
  • Self-regulation
  • Motivation
  • Social skills
  • A moral core
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These six elements are the building blocks of effective leadership. A leader who is self-aware understands their strengths and limitations, while those skilled in self-regulation remain coolly composed under pressure.


Social skills help leaders to connect, while empathy allows them to understand and anticipate others’ needs. Together, these elements form a tuned-in leader who can tackle personal and collective challenges with integrity and compassion.

Emotional Intelligence (EQ) Course Overview

Key Objectives

Develop Core EQ Qualities

Leaders build foundational EQ traits, such as self-awareness, empathy, social skills and a strong moral core, leading to authentic connections and a supportive team environment.

Improve Relationship-Building Skills

Through perceiving and regulating emotions, leaders learn to address team concerns effectively and build trust when team goals and interests are in sync.

Improve Problem-Solving with Emotional Insight

Leaders draw on their emotions to boost their adaptability and use emotional cues to negotiate challenges thoughtfully.

Skills Covered

  • Self-Awareness and Self-Regulation
  • Relationship-Building and Empathy
  • Emotional Problem-Solving Techniques
  • Managing Emotions to Align Team

“CEOs are hired for their intellect and business expertise – and fired for a lack of emotional intelligence.”

Daniel Goleman, American psychologist, author, and science journalist

5Q Leadership Intelligence series

What's included?

Emotional Intelligence (EQ) is the ability to understand and manage both one’s own emotions and those of others. Gain skills in guiding emotions within yourself and your teams so that you can cultivate respect, collaboration, and shared outcomes. Enrol to learn how!

Microlearning Videos

Case Studies

Reflection Stations

Certificate of Completion

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The 5Qs Leadership Intelligence Framework: Shaping Future-Ready Leaders

Frequently asked questions

What is the duration of this course?

This course consists of multiple high-quality videos, reflection stations, and case studies in action for an average time commitment of 3-5 hours.

Can I access the content at my own pace?

Yes, the 5Qs leadership intelligence series is self-paced, enabling you to access the content at your own pace for optimal engagement and accessibility.

How long can I access the course for?

Once purchased, courses are accessible for the lifetime of the platform.